Refund and Cancellation Policy

Last Updated: September 18th, 2026

1. Overview

GENIEBOOST LLC (“we,” “us,” “our”) provides month-to-month subscription services including website design and hosting, AI automation, and local SEO. This policy explains when refunds are available, how to cancel, and what happens to your account and website after cancellation. It applies to all plans and forms part of our Terms and Conditions.

2. Month-to-Month Billing

All plans are billed monthly in advance and renew automatically on the same calendar day each month until cancelled. There is no long-term contract and no cancellation fee.

Because service is billed in advance, cancelling stops future charges. It does not refund the current billing period. You keep full access to your plan through the end of the period you have already paid for.

3. First Payment Guarantee

We want you confident before the work begins.

If you request a refund within 7 days of your first payment and before we have delivered your first website draft, we will refund that payment in full, less any third-party costs already incurred on your behalf (see Section 6).
Once your first website draft has been delivered, your first payment is non-refundable. Website design, content, and setup are labor-intensive and completed up front.
Instead of a refund after draft delivery, we offer unlimited revisions until your site is approved. If you are not happy with the build, tell us and we will keep working on it.

4. Subsequent Monthly Payments

Payments after your first month are non-refundable, including partial months. We do not prorate.

If you forget to cancel and are billed for a new month you did not intend to start, contact us within 5 days of the charge. If no meaningful work, campaign activity, or third-party spend has occurred in that period, we will review the request and may issue a refund or account credit at our discretion.

5. Billing Errors and Service Interruptions

We will always correct our own mistakes.

Duplicate or incorrect charges: refunded in full once verified.
Extended outage caused by us: if your website or automation services are unavailable for more than 72 consecutive hours due to a failure on our side, you may request a prorated account credit for the affected days.
Outages caused by third-party platforms, carriers, domain registrars, or your own hosting or account changes are not eligible for credit.

6. Non-Refundable Items

The following are never refundable:

Domain registration and renewal fees
A2P 10DLC registration, carrier fees, and SMS or email usage charges
Paid advertising spend placed on your behalf
Any other third-party service or license purchased for your account
Custom work explicitly quoted as a one-time project and marked non-refundable

7. What Is Not a Refundable Reason

We build systems, not guarantees of business outcomes. Refunds are not available for:

Number of leads, calls, reviews, or rankings not meeting your expectations
Not logging in or not using the service during a billing period
Changes made by Google, Meta, mobile carriers, or other third parties that affect performance
Account suspension or termination for violating our Terms and Conditions
Requests made after the windows described in Sections 3 and 4

8. How to Cancel

Email [email protected] or call +18777350777 at least 3 business days before your next billing date. Include your business name and the email on your account.
Cancellation is effective at the end of your current paid period. We will confirm your cancellation in writing. Only written confirmation from us counts as a completed cancellation.

9. What Happens After You Cancel

Your website, hosting, and automations are deactivated at the end of your paid period.
Websites, funnels, automations, and content built on our platform remain the property of GENIEBOOST LLC and are licensed to you for the duration of your active subscription.
If you own the domain, it stays yours and we will assist with transfer.
You may request an export of your contacts and lead data within 30 days of cancellation. After 30 days, account data may be permanently deleted.

10. How Refunds Are Processed

Approved refunds are reviewed within 5 business days and returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days.

11. Chargebacks

If you have a billing concern, contact us first. We resolve legitimate issues quickly. Filing a chargeback without contacting us may result in immediate suspension of your account and services, and we reserve the right to dispute the claim with documentation of services delivered.

12. Changes to This Policy

We may update this policy at any time. The version in effect at the time of your payment governs that payment. Updates will be posted here with a new Last Updated date.

13. Contact Us